Can I use my ATM debit card to purchase e-tickets?
It depends on the bank that you are banking with. Some do have the facility, but most banks in Lebanon don't facilitate online purchases using debit cards.
What kinds of credit cards are accepted for payment?
We accept all standard credit cards with the exception of American Express. Grand Cinemas recommends MasterCard as their preferred payment partner.
What movie rating system is in practice in Lebanon?
Films exhibited in Lebanon are rated by the Lebanese Censorship Board. The ratings categories are as follows:
G Intended for General Audiences. All ages are admitted.
PG Parental Guidance is suggested.
PG13 Children under 13 years of age will not be admitted, unless accompanied with perents.
PG16 Persons under 16 years of age will not be admitted.
18+ Persons under 18 years of age will not be admitted.
R21: Restricted 21 – Suitable for adults aged 21 and above.
Why are movies not released at the same time internationally?
Movie release dates are set by either the film studios or the regional distributors. While some movies are released simultaneously with the international release dates, others have different launch dates to achieve maximum results in their respective market.
What is RealD?
RealD cinema is a digital 3D projected technology which produces a high resolution image and sound quality superior to regular 3D. Learn more
What is Digital Cinema?
Digital Cinema is a technology which was introduced in recent years, whereby the traditional 35mm film is replaced by an electronic copy contained on a storage device. This technology has spread quickly throughout the cinema industry. The advantage of having a digital cinema is the pixel-perfect image and superior quality of sound. In addition, 3D images in digital format are better, faster, and more reliable to run. Grand Cinemas was the first cinema chain to introduce digital technology in the region and to digitise all its projectors.
Why on some occasions are show times different at the cinema multiplexes to those announced in newspapers and other movie publications?
In order to include our movie schedule in newspapers, we are required to submit the movie listings three days in advance of release, and even earlier when there is a public holiday. Should the schedule change in the interim, newspapers will not accept amendments after submission. In addition, on some occasions there are misprints from the publication’s side. To confirm show timings, please check the updated schedules on our website, GC mobile application, at the box office of the cinema you wish to visit or on our social media platforms.
When do you update the online movie schedule?
All movie information, including new releases and schedules, are updated every Wednesday evening of each week. These schedules will reflect the show times from Thursday to the following Wednesday of the week.
Do you have an admission policy for children?
Yes. Children under 5 years of age will not be admitted to shows after 7pm, with the exception of G-rated animated films, which have no restrictions throughout the day.
What is your refund policy?
Grand Cinemas has a “no refund, no exchange” policy.
Do I need to present an ID to buy a cinema ticket?
Your ID may be required when purchasing tickets for PG15, 15+ and 18+ rated movies.
Can I take a baby into the cinema auditorium?
On some occasions, babies will not be admitted. Kindly note that Grand Cinemas strongly advises against taking babies to the cinema as the loud sound may impair the baby’s hearing. Babies may be admitted to G-rated movies. We ask all our patrons to respect other guests’ enjoyment of the film, and if your baby becomes distressed, you may be asked to leave the theatre.
Why are some films not shown in all Grand Cinemas locations?
We endeavour to show a broad range of movies; however, some films have a particular release strategy which assigns the release to specific locations.
Do you have a seating policy?
Yes. All Grand Cinemas locations have allocated seating at all times. We strongly advise our patrons to select their desired seats and ensure they remain in their allocated seats during the show.
Do you organise kids’ events / birthday parties?
Yes, we welcome all guests in groups and families. You can make a booking by contacting the cinema you wish to host the event or the marketing department. You can find contact information in the Contact Us section.
Can I bring in my own food or drink?
Grand Cinemas has a strict “no outside food or drink” policy. We reserve the right to refuse admission into the cinema halls, screens or beyond the ticket control area to any persons with food, drink or ice cream bought from outside the premises. All cinemas display the necessary signage, raising awareness of the policy.
As a food operator we offer a wide range of snacks which will cater to our patrons, in addition to protecting cinema furnishings and customer clothing.
How long are the advertisements and trailers?
Advertisements and trailers normally last an average of 15 to 20 minutes before the actual film or feature.
Can I book via other means than online ticketing?
Grand Cinemas provides several methods for ticket booking. In addition to booking via the GC website and mobile application, you can book your tickets by directly calling the cinema you wish to visit, or using the on-site E/KIOSKS as well as the Grand Cinemas box office.
What forms of ticket purchasing are available at Grand Cinemas?
At Grand Cinemas we offer a wide variety of ways for you to purchase your ticket other than the conventional method at the box office. You may purchase e-tickets online via our website or by using the GC mobile application which you can download and keep on your mobile phone. In addition, you can use the Grand Cinemas E/KIOSK, a ticket-dispensing machine found at select locations. You can also use the E/KIOSK to pick up your online purchased tickets without having to wait in line at the box office – simply swipe the credit card which you used to book online.
How do I know if my booking is confirmed and how do I collect my tickets?
In the case of telephone booking: Once your booking has been confirmed, the cinema will provide you with a booking number which you will be asked to present at the box office for ticket issuance. Kindly ensure you collect your ticket 30 minutes before the show to avoid automatic cancellation of your booking.
In the case of online booking: You will receive an email confirmation which you must present at the box office for ticket issuance. Alternatively, you can collect your ticket from the E/KIOSK.
In the case of mobile app booking: You will be issued with a barcode which you can scan at the cinema for immediate admittance to the theatre.
What is your advance screening feature or “Wednesday Special”?
Every Wednesday at midnight we make the newly released films available to our patrons for advance viewing. This is the full-length film at the regular price.
I am running late for the film. Will my seat still be available?
Yes. Grand Cinemas operates an allocated seating policy.
Is it safe to use my credit card to book online?
Yes, the system is absolutely secure. Your transaction details are encrypted using SSL (Secure Socket Layer) technology.
How is RealD 3D different from the "old" 3D?
If you're thinking of those red-and-blue coloured glasses, it's completely different. Because RealD is a digital technology, the two images (right eye and left eye) can be perfectly calibrated, creating an ultra-realistic image that doesn't give you headaches or eyestrain.
What about those 3D glasses?
Right now it isn't possible to have a great 3D movie experience without glasses. RealD's 3D glasses are uniquely lightweight and comfortable - you will forget you're wearing them. They even look cool - or so we've been told! RealD glasses are specially made not only to fit everyone comfortably, but also to fit over prescription frames.